Diamond Computers Remote Support
This service is offered from Diamond Computers to possibly eliminate the need for the machine to be brought into Diamond Computers. Not all issues can be solved remotely, but a host of problems can be addressed remotely and billed directly on phone. Diamond Computers schedules these as time permits on both our end as well as yours and the availability of such by both parties. This is a safe and secure means of offering service to our clients, both home and business clients. One stipulation is that the machine needing this support is able to connect to the internet. If no internet connectivity is available than this service will not work.
Rates: There is a flat rate of $75.00 per connection to include up to 1 Hour work on Workstations and $125.00 on a Servers. This will be billed at time of service when service begins. Additional time will be billed at $55.00 per hour beyond first hour on both Workstations and Servers.
Schedule Your Remote Service Call Here
When remote service is scheduled you will (while on phone with technician) use this link to obtain and install remote support application. Wait for this install until on phone with Diamond Support Staff.